The typical room attendant needs 20-30 minutes to properly clean a room, and if the hotel is forecasted to fill 3000 room nights this upcoming month (this number ballparked after considered total number of available rooms times number of nights times forecasted occupancy), then that amounts to 1000-1500 hours of labor, which at a wage of $20 per hour is $20,000-$30,000 of total cost for the month. 1 0 obj In this case, finding ways to bring this hotel’s MinPOR down by only two minutes would result in 100 hours of labor, or $2,000 (based upon the rounded $20 per hour wage), saved for the upcoming month alone. Types of Cleaning procedures in Hotel Housekeeping The Executive Housekeeper is responsible for seeing that the housekeeping staff follow the standard cleaning procedures and methods. Measure the time it takes to complete housekeeping tasks and before long your cleaning service department will find themselves moving faster and faster, consistently meeting brand standards. Other times, though, the best answer has nothing to do with the room attendants themselves and lies in the replacing a few of the soft and hard goods. The adage of “You can’t teach an old dog new tricks” has a lot of truth to it here in that, once habits have formed, it takes a sizably greater commitment to rewrite those movement patterns or behaviors. 8. If it was going to take longer they … Additional services. Asking your housekeeper to help with things like deep cleaning or doing the laundry may increase the cost. What specific aspects of the room are taking the most time to clean? A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly. This, of course, will be different for each property, and it may require some difficult decisions as to whether a certain room feature is worth keeping relative to the effort it takes to clean. The general answer is 30 minutes for a check out and 15-20 minutes for a stay over room. Our hotel housekeeping software facilitates cleaning, guest room inspections, turndown service, and allows for room prioritization. Why does that type of shower take so long to properly clean? How many times does the room attendant have to walk back to the cart to grab another item? The average cost of house cleaning is $90 to $150 and the average national hourly rate is $25 to $90 per cleaner. His experience encompasses hotel properties around the world, both branded and independent, and ranging from luxury and boutique to select-service. What Hotel KPIs Analyze Complete Operational Performance? Improve Your Housekeeping Operations. But the total house cleaning price depends on the size of the home and type of cleaning. Saved by Glister Tex Sourcing. Feeling the pressure to meet a specified time allotment per room, they may start cutting corners and fail to address all SOPs or start using improper cleaning techniques and accrue chronic injuries as a result. There are items which need to be cleaned on a daily, weekly, monthly, every 6 months etc. Making sure housekeeping and laundry staff adhere to standards offers more control over this area. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> �{��u�Sg��Ƥ]5����AQ! ft. Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. Hence, no changes to the room cleaning procedure should be executed without a program in place for properly retraining all team members along with a system of documentation and periodic reevaluation. His work includes five books “Are You an Ostrich or a Llama?” (2012), “Llamas Rule” (2013), “Hotel Llama” (2015), “The Llama is Inn” (2017) and “The Hotel Mogel” (2018). ��N�.��C6ǝ��~�j��R�2��]�>��я������1FJE���_��s�d��1Z@A���o`��ªc֠[;���%�����c��/���Șr���2��>"B�31RN��uJZH. Cost to clean there was $35. Sustainability. The bigger the hotel, the longer they have to do a room. Asking these sorts of questions – both large and small – help to break down the procedure in its constituent parts so that you can find what the biggest obstacles are. While I’ve long since known about this specific methodology, I was inspired to revisit it after seeing all the new housekeeping optimization and training platforms now available. Where MinPOR becomes instrumental for cost savings is when you actively try to reduce this metric in order to subsequently shave hours off of total labor required. However, as star ratings affect brand standards and what’s involved in cleaning any individual room or suite according to SOPs– and not to mention that there’s a vast spectrum of property sizes – let’s use ranges instead of definite integers for the calculations below. As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Do you need a live-in housekeeper, part-time housekeeper or just occasional cleaning? ft. Dust mop (unobstructed) Some hotels find outsourcing cleaning services completely is an excellent solution. As you well know, negative review scores can have substantial ripple effects in terms of how many future customers book with you and how your brand is perceived, so this is something that must be addressed from the outset of any MinPOR discussions. From guests who turn the room inside out, to visitors who decide to throw a party, … Layout, obstacles, maintenance level desired, environmental conditions, etc., will effect cleaning time. While not earth-shattering, this ‘one hundred hours’ could nevertheless represent several entire shifts no longer necessary for that month. Minutes Per Room App - Hotel Calculator. My first hotel was a lower end motel in Albuquerque. Hotel Housekeeping Cleaning Checklist Clean the Main Living Area Make the Bed If possible, open the windows and air out the room Check the thermostat, air conditioner, and lights to ensure they work properly Replace any flickering or burnt out bulbs Test the drapes to make sure they slide easily Look over the walls and ceilings for dust or cobwebs According to … Plugging in some actual numbers helps to illustrate how MinPOR can best be leveraged. For all such drawbacks, you must address each with specific and ongoing training. As many executive housekeepers and management companies that already use this calculation can tell you, by looking at it in terms of minutes per occupied room (MinPOR), you can then use this figure as a means to curb salaried labor costs. With labor as the costliest factor in cleaning a room, shaving even a single minute off your property’s MinPOR is a big win. Just as you would evaluate your rooms in terms of RevPAR or your guests in terms of RevPAG, there’s another metric for your housekeeping department that can help give a reliable snapshot of the current state and where improvements are needed. Such flexibility also has a softer advantage in that it can increase overall team morale, and thus help to prevent high turnover, because employees don’t feel overworked and there’s enough buffer so they can take more time off when it best suits them. (��l5=(�a5�S��1�hH'�Lz�;��—�{�����2I�Gz�()�{OHcd$(��mNH���,�r�����_6�vA7��&��O t/ E��~��� ���t����} Room attendants at this hotel dreaded heavy checkout days when their workload (in terms of time required) often increased by as much as 80 percent. Cleaning Time Estimator - Floor Operations Sweeping 1000 sq. endobj Without going too far off topic by discussing any particular vendor, the first matter to discuss is why this metric is so important. To help make these sorts of verdicts, you can weigh your hourly savings derived from the lowered MinPOR against the breakeven point for any capital expenditures. Do NOT follow this link or you will be banned from the site. By Larry Mogelonsky, MBA, P. Eng. The Beds Most Be Properly and Stylishly Arranged; Beds are key components in any hotel room and one of the things people use in rating your hotel is the style of arrangement. Ultimately, though, if you are in fact able to setup a comprehensive training program that works in coordination with any activities designed to decrease MinPOR, then not only will you be able to realize significant cost savings, but you will mitigate any inherent and hidden expenses such as increased onboarding costs from higher turnover rates. Oftentimes, the solution will be rather straightforward such as reducing the number of cleaning products used by housekeepers so they have to walk back to the cart as frequently and so they aren’t carrying as much in the first place. Hotels big and small are getting in on green practices that save both the customer and owner money. 3 0 obj Calculating cleaning times, or production rates, can be a difficult task due to the number of variables in each particular situation. The cost increases when children stay in the room (45.2 minutes at a cost of $10.80 per room), and decreases for business travelers (31.8 minutes to clean at a cost of $7.60 per room.) Is that the fastest technique for dressing the bed? The average house cleaning cost is $25-60 per hour per maid. <>>> He/She should also oversee that proper tools (mechanized or non-mechanized) are used to … On average, it took 43 minutes to clean a checkout room, but it took just 23 minutes on average to clean a stayover room. We are so excited to share efficient technique to hotel cleaning and housekeeping management. It can be a rewarding experience that helps provide some structure and organization in your life. Spring cleaning doesn’t have to be a dreaded list of chores. Workloading, which involves calculating time standards for each task and area within the facility, is a reliable way to determine cleaning times. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. %PDF-1.5 Wages, of course, depend on numerous factors such as minimum wage regulations for a given state or province, union stipulations (which also affect how credits are disbursed and how many credits a housekeeper is allowed to collect during a given shift), general labor supply in a territory and many others. One of the world’s most published writers in hospitality, Larry Mogelonsky is the principal of Hotel Mogel Consulting Limited, a Toronto-based consulting practice. A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. According to Optii, incorporating the new cleaning protocols will push the cleaning time for a standard leisure room up to 42.3 minutes at a cost of $10.12. Luckily, technology is to the rescue, specifically in the form of automated training programs that can cover the basics so you don’t have to commit most of a supervisor or manager’s time to oversee these efforts. Depending on the size of the hotel and your efficiency as a housekeeper, you clean between 10 to 15 rooms per shift. Cleaning Time Estimator These cleaning time estimates represent average cleaning times. Twin River Acquires Operations of Tropicana Evansville Casino from Caesars for $140M, More Hotel Mogel: Essays in Hotel Marketing & Management. Property A (the test hotel) reduced their housekeeping MPR from 28.2 minutes to 26.1 minutes (7.4%) over the four month test period. x��]�sܶ~׌�>u�:M�"��$;i3��I��!��Y>Śʒr:�����X ��ݣOf$���~X|X|X����߫�/_���뫪9?�.^]VoOO^|�*���ק'�j���MWKVu��E����IS�?�9=�iuy�����L�6wk��Y����/�����5���[sA��q��|ܘ��w�Wo�==ym^y�x�U6�V}���UYU��\VU� 6�D�\�� �U�ɚ��=�P�>�����Y]�n�'���B6�1�_}\�9�j�Wp����~h���Ch��m����q����+*s�Z��6��c�����>���I�ȉ�}�ժxm_w�x��u?i�o>V�CW��'�ǯ� n�F��ҷdm�َ�mp�n!�CW����㛻���d��ƀVCC�o���kh�fg�x�M�U���~�lwc۶���#G�F�v䶺�pm[7���;������U1� X��"�ɂ�Ix[پ]_�y��ye���l��7j���w�v%ֱV�&q$͕\�������@J`]Sw3.lN����g&s��m�Zu]ݨ��ZK3%OO~�sug.�rw��ٚ묭.����}�f^��X3 �5 2� k����Q�Q����3�����u�z��n>����Ż�d�����X�I��J��}v�nX����5Y?�6�[�����~��lR�ncBl&���҄|1��1Tͺ�n~��S� �U�|��=�m[�Mf��H��Zӡu�f�b���Yh2���d;��(�յ��?��|2��dT0��� You need excellent time management skills and stamina to perform your job duties as a hotel housekeeper. A lot of hotel owners have been supporting “go green” initiatives that give guests the … As well, evaluating the housekeeping department solely in terms of this metric will give you optics to see what’s truly meaningful to the guestroom experience to guide what new or branded additions are actually worthwhile. Editor’s note: To discuss business challenges or speaking engagements please contact Larry directly. 4 0 obj You can reach Larry at [email protected] to discuss hotel business challenges or to book speaking engagements. How to Calculate Cleaning Times Categories: Bidding & Workloading, Cleaning Applications | March 20, 2018 << Back to Articles. This list indicates how often each items on the guest room and bathroom should be cleaned. General Rooms 20 min. It depends on the size of the hotel. <> A housekeeper changes body position every three seconds while cleaning a room. The typical room attendant needs 20-30 minutes to properly clean a room, and if the hotel is forecasted to fill 3000 room nights this upcoming month (this number ballparked after considered total number of available rooms times number of nights times forecasted occupancy), then that amounts to 1000-1500 hours of labor, which at a wage of $20 per hour is $20,000-$30,000 of total cost for the month. Chronic or musculoskeletal injuries, on the other hand, are more of a lurking, long-term issue, but still one to be fully cognizant of such illnesses may result in disability leave, lower morale or greater turnover. 10 Steps to clean a hotel room in under 30 Minutes With a maximum average of 30 minutes to turnaround a hotel bedroom, housekeeping staff seriously have their work cut out. Minutes Per Room Task Time Calculator For Hotels free download - Hard Time, Salaat Time, Say the Time, and many more programs 50 Best Hotel Housekeeping and Cleaning Tips & Tricks. − Peter Walsh, Professional Organizer, Writer, and Media Personality. Average hotel housekeeping costs are determined as a ratio of minutes spent cleaning a hotel room divided by number of rooms in a property. Cleaning cost per room was $26. A single family home should cost $120 to $150 to clean, according to Home Advisor. Streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction, and a massive reduction in the hotel’s carbon footprint. While you may know your operations so thoroughly that you can trust your intuition to prudently guide your next move, we have now found ourselves in the age of measurement and analytics, letting us fall back on the data to make sound inferences to hone each and every task. Before benchmarking performance or developing staffing plans, consider the following four steps from ISSA , the global trade association for the cleaning industry, to effectively workload a hotel. <> Halls & Corridors 10 min. The housekeepersare typically allowed 15 minutes to clean a stay over (when the guest is not checking out) and 30 minutes for a checkout. Example: Move Out Cleaning: 1000 square foot – 2 Bedrooms and 2 Bathroom – Cost: 244 to 280 - Athens, GA 30565 - info@hsipro.com. When first investigating your options in this regard, I would advise setting up a mock guestroom or taking an active role in supervising the cleaning of a room so that every action can be recorded and every sequence of movements appraised. 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